Legal
Service Provider Terms
Rules for approved service, stay, transport, delivery, education, wellness and vehicle providers.
Three separate checks
Account approval, listing approval and professional credential verification are three separate steps. Passing one does not imply the others, and a professional badge is shown only where evidence has actually been verified by an authorised administrator.
Credential requirements
Each category carries a credential requirement set by management: not required, optional or required. Where a category requires professional evidence, a listing may be drafted and submitted but cannot go live until that evidence is verified. Providers can never verify themselves.
Licences and law
You must hold every licence, permit or registration your activity requires, operate lawfully and safely, and keep any insurance your activity requires.
Accurate listings
Prices, availability, capacity, inclusions, locations and descriptions must be accurate and kept current. Health, medical or outcome claims must not be made.
Availability and capacity
Keep your availability rules, exceptions, room inventory, vehicle availability or course seats up to date. The platform enforces capacity and prevents double booking based on what you publish.
Bookings
Confirmed bookings must be honoured, or cancelled promptly with a reason recorded so the customer can be informed and refunded where due. Repeated late cancellations may lead to suspension.
Transport and delivery
Drivers and vehicles used for trips and deliveries must be recorded and verified. Delivery hand-over uses the platform's confirmation step; proofs and recipient details are private and must not be shared or reused.
Stays
Published room inventory, blocked dates and house rules must be accurate. A confirmed reservation must be honoured for the dates booked.
Education
Course details, sessions, seats and any prerequisite must be accurate. Cancelling a course after enrolment requires prompt notice to enrolled students.
Wellness
Wellness services are lifestyle services. You must not present them as medical treatment or as a substitute for professional medical care.
Payment
Customers pay LIVE WELL SALONE through the official channel. You must never ask a customer to pay you directly or to pay a personal number.
Fees
Platform fees, commissions and cancellation penalties are management decisions. Where a value is not configured in the platform, no such charge applies.
Customer data
You receive only what is needed to deliver the booking. Do not use customer contact details for marketing or share them with anyone else.
Suspension
Listings or accounts may be suspended where these terms are breached, where safety is at risk, or during an investigation.
Changes
Management may publish a new version of these terms with an effective date. Previous versions are retained.