Legal
Privacy Policy
What information LIVE WELL SALONE holds about you, why, and who can see it.
Who is responsible
The LIVE WELL SALONE operating entity published in the platform is responsible for the information described here. No regulator registration, certification or approval is claimed in this document, and none should be assumed.
Account information
When you register we hold your name, email address, phone number, country and city, your account status and the roles you hold. If you upload a profile photo it is held in private storage.
Buying and booking information
We hold your carts, orders, order items, bookings, reservations, trips, deliveries, enrolments, saved items and reviews, together with the delivery or pick-up details you provide for a specific order.
Payment information
We do not hold card numbers. For merchant code payments we hold the amount, the reference you give us, the provider transaction reference recorded by an authorised agent, verification notes and the resulting receipt. Payout destinations for Independent Representatives are stored, and full payout numbers are not readable through ordinary app or interface access.
Security information
Your Transaction PIN is stored only as a one-way hash. It cannot be read by staff, agents or administrators. We also record security events such as failed PIN attempts, lockouts, holds and payout number changes.
Independent Representative information
If you activate as an Independent Representative we hold your LW number, your referral relationships, your recorded volume, rank history, qualification records and simulated compensation records.
Seller, provider and agent information
Applications, business details, documents you upload for verification and status decisions are held. Verification documents are kept in private storage and are visible only to authorised reviewers.
Identity verification
Where identity verification applies, we hold the verification state of your account and any documents you submit for that purpose. The exact documents required are set by management following legal and regulatory review; nothing is required until that review is complete and the requirement is published.
Technical and audit records
We record administrative and financial actions in an audit log, including who did what and when. These records exist to protect users and cannot be altered after the fact.
How we use information
To create and secure your account, to process orders, bookings and payments, to verify payments and withdrawals, to prevent fraud, to provide support, and to meet record-keeping obligations.
Who can see it
Access is limited by role. Sellers and providers see only what they need to fulfil their own orders and bookings. Payment agents see what they need to verify a payment. Finance staff see financial records. Administrators can see configuration and review records. Access rules are enforced by the database itself, not only by the app.
WhatsApp and other messaging
If you contact support through WhatsApp, that conversation happens on a third-party service under its own terms. Never send your PIN, password or one-time codes through any messaging service. A message never confirms a payment.
Sharing
We do not sell personal information. Information is shared with a seller, provider, agent or driver only where it is needed to complete something you asked for, and where the law requires it.
International transfers
No specific international transfer safeguard is claimed in this draft. Where hosting or processing happens outside Sierra Leone, the arrangements will be described here once they have been confirmed in legal review.
How long we keep it
Account and transaction records are kept while your account is open and for as long as financial and audit records must be retained. Retention periods are confirmed in legal review before this document is approved.
Your choices
You can view and update your profile at any time, and you can raise a support case to ask about your information or to request closure of your account. Financial and audit records that must be retained are not deleted on request.
Changes
Each version of this policy keeps its own number, status, effective date and approval record. Earlier versions are retained.