Payments
How to pay
LIVE WELL SALONE currently accepts payment to an official merchant code, verified by an authorised agent before your order is treated as paid.
Nobody from LIVE WELL SALONE will ever ask for your PIN, your password or a one-time code. Pay only to the merchant code shown on your own payment page.
Step by step
1. Place your order
Add what you want to your cart and check out. Your order is created with an order number and a payment reference.
2. Read your payment page
Your payment page shows the official merchant code, the business name, the exact amount to pay and your payment reference.
3. Pay the exact amount
Pay the exact amount to the merchant code shown on that page. Never pay a personal number that someone gives you.
4. Tell us you have paid
Press “I have paid”. This opens a WhatsApp message to our support team that contains only your payment reference and the amount.
5. An authorised agent checks it
An authorised LIVE WELL SALONE agent checks your payment against the company records. WhatsApp is only a way to reach support — it does not move money and it cannot confirm a payment on its own.
6. Payment confirmed
Once the agent confirms your payment, your order moves to processing and your receipt becomes available in your account.
If something goes wrong
You paid the wrong amount
The payment is held for finance review and nothing is marked as paid. Support will tell you whether to pay the difference or request a refund.
Your payment cannot be found
Your claim is kept and investigated. Send your provider transaction reference to support so it can be matched.
You want a refund
Ask through the support centre or your order page. Approved refunds are recorded against the original payment; the original record is never deleted.
Your receipt
Every confirmed payment produces a receipt with a unique number. You can open it at any time from your account history.
Contact support
- Support phone
- NOT CONFIGURED
- Support email
- NOT CONFIGURED
- Support hours
- NOT CONFIGURED
Signed-in customers can also open a support case from the support centre and track it with a case reference.