Legal
Payment Terms
How payments to LIVE WELL SALONE are made, verified and confirmed in version 1.0 of the platform.
The version 1.0 payment method
At launch, payment is made by mobile money to the official LIVE WELL SALONE merchant code, with help available from an authorised LIVE WELL SALONE agent over WhatsApp, and confirmation by that agent inside the platform. Automated collection through a provider interface is not in use.
Step by step
1. You place your order and the platform shows the exact amount and the official merchant details. 2. You pay that exact amount to the official merchant code from your own mobile money account. 3. You enter your provider transaction reference in the platform and, if you need help, contact the official WhatsApp support number shown on your payment page. 4. An authorised agent checks the payment against official LIVE WELL SALONE transaction records. 5. If it matches, the agent confirms it in the platform. You receive a receipt, and any eligible qualifying volume is recorded once.
Official details only
Pay only to the merchant code and merchant name shown on your payment page inside the platform. Never pay a personal number, and never pay details sent to you in a message, a group or a social media post. If details in a message differ from the platform, the platform is correct and you should report the message.
WhatsApp does not confirm payment
WhatsApp is a support channel only. A message, a screenshot, a voice note or a promise from anyone does not confirm a payment, does not create an entitlement and does not change the status of your order. Only the authorised in-platform verification process can confirm a payment.
Exact amount and reference
Pay the exact amount shown and keep your provider transaction reference. Both are needed to match your payment. A reference that has already been used for another order is blocked and the attempt is flagged for review.
Wrong amount
If the amount received does not match the amount due, the payment is held for finance review. Nothing is marked as paid until the difference is resolved.
Payment not found
If no matching payment can be found in official records, your claim is kept and investigated. It is not confirmed on the strength of a screenshot.
Who may confirm
Only a staff account holding the authorised payment agent permission may verify and confirm a merchant payment. Customers cannot confirm their own payments. Agents cannot approve or settle withdrawals, and cannot change wallet balances, volume, ranks or commissions.
Receipts
A confirmed payment produces a receipt with a unique receipt number. Refreshing or retrying never produces a duplicate receipt, duplicate volume or duplicate financial entry.
Fees and charges
Any charge your mobile money provider applies is set by that provider, not by LIVE WELL SALONE.
Security
LIVE WELL SALONE staff and agents will never ask for your PIN, password or one-time codes. Report any such request through the support centre immediately.
Future payment methods
Additional payment methods may be introduced later. They will only apply once management has enabled them and this document has been updated and approved.